Senior Services Support Analyst

Canada | Full-time | Fully remote


Senior Services Support Analyst

REDspace is a custom software development company. We build cutting-edge streaming platforms and user experiences that are transforming the media & entertainment industry for clients such as Turner, Viacom, Sony, and IBM. Leveraging our extensive, world-class experience, we help transform other industries by integrating existing systems with consumer media innovations and emerging technologies such as video, voice, mobile, machine learning, and gaming tech.

We are looking for a Senior Services Support Analyst to join our growing, cross-functional team.

To best serve our client, this role will provide operational support and leadership for a suite of related ads services. Working within an engineering team, providing operational architeure planning as well as developing and reviewing metrics and dashboards. This role will monitor and provide feedback to operations and engineering for input into the problem management process. A subject matter expert, this role will be a critical part of the REDspace developer and feature team, joining daily scrums and understanding all product roadmaps.


  • 5 + years of relevant experience.
  • Strong knowledge in:
  • Redis (+ElastiCache)
  • Sumologic/Splunk/Nagios/NewRelic, Scripting (Bash and/or Python), Git, Ticketing Systems.
  • Cloud (AWS: ECS, EC2, ELB/ALB, S3, Lambda etc).
  • CDN (Akamai).
  • Experience with troubleshooting live site outages and back-end performance and stability investigation (GoLang and Java based Applications).
  • Setup and configuration of Operations monitoring (NewRelic/Nagios/Sumologic).
  • Work well in a fast-paced environment.
  • Ability to work both individually and collaboratively with a team of operations experts, developers, designers, project managers, and clients.
  • Great attitude and sense of humour (even if it’s just making yourself laugh). You’ll be hard-pressed to find egos around here.
  • Passion for learning new technologies and desire to stay up to date with industry trends and best practices.
  • Taking pride and ownership of everything you’re assigned, seeing all tasks through to completion.

Working at REDspace.

One of the big plus sides of working at REDspace is we look out for you.

Your well-being. We offer:

  • Fully company-funded health, vision, dental, and life insurance coverage with access to an online doctor
  • Pension plan contribution matching
  • Healthy living allowance

Your career. We’re invested in your growth. We offer:

  • Annual professional development allowance
  • Bi-weekly and monthly Project and Tech shares
  • Annual salary and performance reviews

Your happiness. You’ll enjoy coming to work every day. We offer:

  • A flexible work environment with remote work options, in office opportunities or a mixed approach
  • Financial relocation assistance
  • Social and team building events 
  • Charitable donation matching

Want to work for one of Atlantic Canada’s top employers? Send us your cover letter, resume, and portfolio!

This position is based out of our Bedford office OR has the opportunity to be remote. We offer a competitive compensation package commensurate with experience. We appreciate your interest in REDspace. Please note, only candidates who meet the requirements of the role will be contacted.

Where to find us!

168-1595 Bedford Hwy

Bedford NS, Canada B4A 3Y4